Position Title: Content Developer (several positions)
Reports to: Deployment Head
Duty Station: Nairobi, Kenya
Basic Purpose:
To ensure that the content for training delivery is created as the stipulated time, cost and quality norms.
Principle Accountabilities:
Expected End Major Activities
•Creation and customization of Content as per the business and people requirement of the region one is
operating in.
•Understand and study the business challenges and the market reality of the
region operating in. Should be able to create effective content on Product,
Process and Skills for both the Sales and CS staff working at different levels.
•Update one’s knowledge on country’s laws and regulation so as to create
content that enables the sales and CS staff to sell products and service clients
while complying with the local laws.
•Get an in-depth understanding of the training requirements of the sales and CS
staff so as to create the content accordingly.
•Have thorough knowledge of the competition, company products, pricing and
the industry so as create useful and effective content.
•Liaise with Sales and CS trainers to get feedback on the training programs
conducted so that relevant changes can be made.
•Construct learning solutions while ensuring quality.
•Create facilitator and participant guides as well as other training material.
•Conduct field study as and when required to obtain ground level data.
•Conducting pilot programs and Training for for trainers on the content created
Major Challenges:
Understanding the regional level challenges and training without being there will be a challenge. The
ever changing needs of the business and manpower skill requirement of the team are issues which the
team member would have to keep a tab on.
Essential Skills & Knowledge: Education
The ideal candidate should be in possession of a Post Graduate qualification, preferably an MBA,
especially in English Literature/Mass communication from a recognized university
Relevant Experience:
Have a minimum of 8 years experience in operations or training in a medium to large sized organization,
preferably in a telecom/FMCG industry.
Personal Characteristics & Behaviors:
•Have strong and creative Written Communication Skills
•Have proficiency in MS- Office
•Be a team Player
•Be strong on logic and analytical ability
•Possess sound visualization skills
•Have an eye for detail
•Have research orientation.
•Have the ability to work within deadlines
•Relevant experience in writing, editing, proof-reading for tutorials and technical articles would be
added advantage.
•Ability to explain complex issues in simple language to a broad consumer audience
•Familiarity with online publishing and being active in the online world through blogging or other
avenues is a strong plus
APPLICATION PROCESS
Interested candidates are requested to submit their applications on e-mail, together with the latest copy
of CV, day time telephone number and details of their current remuneration to: recruit@idp-ea.com so as
to be received on or before Friday 15th October 2010.
The interview process will commence immediately CVs are received. Only candidates who meet the minimum requirements will be contacted.To View this and other opportunities or upload your CV, visit our website on http://www.idp-ea.com/featured-jobs/ Member of the DCDM/BDO Organization.
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