Mount Kenya University (MKU) Customer Service Assistant / Switchboard Operator Job Vacancies in Kenya
MKU is the leading private university inclined towards Science and Technology programmes. We are about discovering possibilities and potentials for students fresh out of high school, transfer students, returning students pursuing advanced degrees and faculty and staff who are passionate about their fields.
MKU targets at providing science and technology education as a major vehicle for attaining and sustaining industrial development of Kenya which is consistent with the overall needs of university education in Kenya. Whether you are considering undergraduate, graduate, diploma or certification studies, you will find MKU rises to the challenge.
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
April 27, 2011
February 8, 2011
Receptionist Job Vacancy, Kenya
Receptionist Job Vacancy, Kenya
OFFICE RECEPTIONIST – JD
Position: Reports to General Manager
Salary range – ksh. 30,000-35,000/-
General Scope & Purpose of Role
1. Responsible for the Reception area, answering all incoming calls.
OFFICE RECEPTIONIST – JD
Position: Reports to General Manager
Salary range – ksh. 30,000-35,000/-
General Scope & Purpose of Role
1. Responsible for the Reception area, answering all incoming calls.
February 1, 2011
Administrative Assistants Temporary Jobs. Salary K’sh 44,000
Administrative Assistants Temporary Jobs. Salary K’sh 44,000
One of our clients, an international auditing firm is in need of an admin executive for a period of three months.
Start Date: Immediate
Nature of Contract: 3 months contract
Position Description
* Providing support services to senior management
One of our clients, an international auditing firm is in need of an admin executive for a period of three months.
Start Date: Immediate
Nature of Contract: 3 months contract
Position Description
* Providing support services to senior management
January 26, 2011
Ecobank Exciting Career Opportunities in Kenya
Ecobank Exciting Career Opportunities in Kenya
The Ecobank Group is the number one regional banking institution in Africa engaged in Retail and Corporate banking and provides a world class multi-cultural and multilingual high performing environment that allows people to excel and reach their potential.
In line with its expansion strategy, Ecobank Kenya Limited has openings for qualified and motivated professionals for the positions indicated below:
1. Head, SME Banking
The Ecobank Group is the number one regional banking institution in Africa engaged in Retail and Corporate banking and provides a world class multi-cultural and multilingual high performing environment that allows people to excel and reach their potential.
In line with its expansion strategy, Ecobank Kenya Limited has openings for qualified and motivated professionals for the positions indicated below:
1. Head, SME Banking
Finance Institution Legal Officer, Customer Relations Officer and Investment Analyst Job Vacancies in Kenya
Finance Institution Legal Officer, Customer Relations Officer and Investment Analyst Job Vacancies in Kenya
A leading Development Finance Institution is seeking applications from qualified, experienced and suitable candidates for the following posts:
Legal Officer [Litigation and Commercial Law]
Key Responsibilities
Reporting to the Corporation Secretary, the Legal Officer’s duties and responsibilities will include:
* Representing the Corporation in Court
* Advising the Corporation on all legal matters
A leading Development Finance Institution is seeking applications from qualified, experienced and suitable candidates for the following posts:
Legal Officer [Litigation and Commercial Law]
Key Responsibilities
Reporting to the Corporation Secretary, the Legal Officer’s duties and responsibilities will include:
* Representing the Corporation in Court
* Advising the Corporation on all legal matters
January 3, 2011
Telkom Kenya Key Account Manager Job Vacancy in Nairobi, Kenya
Telkom Kenya Key Account Manager Job Vacancy in Nairobi, Kenya
Reference : ref24810
Department: Business Market
Sub-department: Corporate
Group: Public
Team: SME Sales
Reporting to the position:
Sector Sales Manager (Corporate / Public / SME)
The functions and the numbers of direct subordinates: None
Role Purpose:
He/she will oversee the conceptualisation, planning, development and implementation of Account Management within the Sales Sector.
Key Responsibilities (Operational) :
* Meet and exceed sales targets by developing relationships within targeted customers. Engage with customers at the Executive level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards the expansion of Orange services
* Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.
Reference : ref24810
Department: Business Market
Sub-department: Corporate
Group: Public
Team: SME Sales
Reporting to the position:
Sector Sales Manager (Corporate / Public / SME)
The functions and the numbers of direct subordinates: None
Role Purpose:
He/she will oversee the conceptualisation, planning, development and implementation of Account Management within the Sales Sector.
Key Responsibilities (Operational) :
* Meet and exceed sales targets by developing relationships within targeted customers. Engage with customers at the Executive level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards the expansion of Orange services
* Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.
December 24, 2010
Unilever Head Customer Service and Process Improvement Job in Kenya
Unilever Head Customer Service and Process Improvement Job in Kenya
Reference: Fin001
Level of experience: Degree
Area of interest: Finance
Location: Nairobi
Company: Unilever K Ltd
Country: Kenya
Responsibilities:
* Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
* Develops, tests, documents and implements improvements to these processes
* Ensures that relevant, accurate, and timely process management information is available
Reference: Fin001
Level of experience: Degree
Area of interest: Finance
Location: Nairobi
Company: Unilever K Ltd
Country: Kenya
Responsibilities:
* Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
* Develops, tests, documents and implements improvements to these processes
* Ensures that relevant, accurate, and timely process management information is available
Front Desk Receptionist Jobs In Kenya. Salary Kshs. 16,000.
Front Desk Receptionist Jobs In Kenya. Salary Kshs. 16,000.
Our client is an established top notch salon brand operating two branches in Nairobi that target high end clients and individuals who seek quality services. We are seeking applications to fill the following positions:
Front Desk/Receptionist (Salary range Kshs. 16,000/=)
This is a position with key role of receiving and attending to guests and ensuring their comfort, ushering clients to salon staff for service and responsible for receiving client payments.
We invite applications from highly energized individuals with passion for customer care in a salon and beauty environment who demonstrate the following criteria:
* Diploma in front office operations
* 2 years front desk/receptionist experience preferably in a salon or from the hospitality industry
Our client is an established top notch salon brand operating two branches in Nairobi that target high end clients and individuals who seek quality services. We are seeking applications to fill the following positions:
Front Desk/Receptionist (Salary range Kshs. 16,000/=)
This is a position with key role of receiving and attending to guests and ensuring their comfort, ushering clients to salon staff for service and responsible for receiving client payments.
We invite applications from highly energized individuals with passion for customer care in a salon and beauty environment who demonstrate the following criteria:
* Diploma in front office operations
* 2 years front desk/receptionist experience preferably in a salon or from the hospitality industry
December 13, 2010
Customer Service Usher Jobs Kenya. Salary KShs 40,000-45,000
Customer Service Usher Jobs Kenya. Salary KShs 40,000-45,000
Do you have superb customer service experience?
Do you remember your clients by name?
Are you able to connect with clients and meet their needs in a way that makes them come back for future business?
Do you enjoy working with cars, or in the motor industry so that you can demonstrate sufficient knowledge and interest about motor vehicles?
Are you bright and can communicate well using spoken and written English?
December 2, 2010
Customer Care Manager Job Vacancy in Kenya
Customer Care Manager Job Vacancy in Kenya
Role: Customer Care Manager
Main purpose of the job: Care Account Management and development in the Local Sales Unit
Key task areas (in order of importance):
* Responsible for the overall setup and performance of Customer Care in predefined Local Sales Unit:
* Repair network overall setup, spread and performance
* Setup and development of Care Supply Chain on Sales Unit level: Return and other logistic solutions, spare parts, systems, processes and tools.
* Accountable for repair customer satisfaction, COR, TAT and other main KPI's
Role: Customer Care Manager
Main purpose of the job: Care Account Management and development in the Local Sales Unit
Key task areas (in order of importance):
* Responsible for the overall setup and performance of Customer Care in predefined Local Sales Unit:
* Repair network overall setup, spread and performance
* Setup and development of Care Supply Chain on Sales Unit level: Return and other logistic solutions, spare parts, systems, processes and tools.
* Accountable for repair customer satisfaction, COR, TAT and other main KPI's
November 22, 2010
Head of Corporate Services Job Vacancy in Kampala
Head of Corporate Services Job Vacancy in Kampala
Our client The British High Commission Kampala (BHC) and The Department for Inter-national Development Uganda (DFID) is seeking to recruit a dynamic, experienced and adaptable individual to join their team. The BHC and DFID are both Departments of the UK government with operations in Uganda.
The Head of Corporate Services will provide leadership and management of the BHC/DFID Joint Management Unit (JMU) and will be responsible for the effective implementation of the BHC and DFIDs human resources strategies, estates, finance, procurement and transport policies and will have oversight for the safety and security of staff.
The JMU is a new venture which aims to bring together the corporate service functions of the BHC and DFID. The objective of the Unit will be to support the delivery of the BHC Country Plan and the DFID Uganda development programme by providing effective and responsive support services in line with best practice and value for money.
In the first 12 months a key function of the Head of Corporate Services will be to build a united team and create a culture which emulates the best of both organisations.
Key Responsibilities
* To integrate and motivate a team of approximately 40 administrative and support staff to ensure high quality services.
* To lead on human resources strategies and ensure that both organisations have the resources needed to meet business objectives.
* To lead on the provision of estate services including security and health and safety of office and residential properties.
* To have overall responsibility for the joint administrative budgets in the region of GBP 4.5 million including forecasting and development of realistic and responsible resource allocation bids.
* To Ensure effective financial control systems and procedures.
* To oversee the IT and Information systems, including effective implementation and compliance with security information policies.
* To oversee the contracting and procurement operations, ensuring corporate compliance and demonstrating value for money.
Our client The British High Commission Kampala (BHC) and The Department for Inter-national Development Uganda (DFID) is seeking to recruit a dynamic, experienced and adaptable individual to join their team. The BHC and DFID are both Departments of the UK government with operations in Uganda.
The Head of Corporate Services will provide leadership and management of the BHC/DFID Joint Management Unit (JMU) and will be responsible for the effective implementation of the BHC and DFIDs human resources strategies, estates, finance, procurement and transport policies and will have oversight for the safety and security of staff.
The JMU is a new venture which aims to bring together the corporate service functions of the BHC and DFID. The objective of the Unit will be to support the delivery of the BHC Country Plan and the DFID Uganda development programme by providing effective and responsive support services in line with best practice and value for money.
In the first 12 months a key function of the Head of Corporate Services will be to build a united team and create a culture which emulates the best of both organisations.
Key Responsibilities
* To integrate and motivate a team of approximately 40 administrative and support staff to ensure high quality services.
* To lead on human resources strategies and ensure that both organisations have the resources needed to meet business objectives.
* To lead on the provision of estate services including security and health and safety of office and residential properties.
* To have overall responsibility for the joint administrative budgets in the region of GBP 4.5 million including forecasting and development of realistic and responsible resource allocation bids.
* To Ensure effective financial control systems and procedures.
* To oversee the IT and Information systems, including effective implementation and compliance with security information policies.
* To oversee the contracting and procurement operations, ensuring corporate compliance and demonstrating value for money.
November 19, 2010
Path Kenya Job Vacancy: International NGO
Path Kenya Job Vacancy: International NGO
PATH is an international nonprofit organization whose mission is to improve the health of people around the world by advancing technologies, strengthening systems, and encouraging healthy behaviors.
USAID has awarded a comprehensive health service delivery project, APHIA plus Zone 1, to PATH to improve the health of Kenyans in Western and Nyanza Provinces for five years, building upon USAID/Kenya’s country-wide health service support project, AIDS, Population and Health Integrated Assistance II (APHIA II). PATH and its partners will implement the APHIA plus Zone 1 project working closely with the GoK and a wide variety of non-government agencies to strengthen health-care services throughout the two provinces. It is for this reason that PATH is seeking experienced candidates to fill the following positions for this project.
All successful applicants will be based in the two provinces.
The Deputy Director will support the Project Director to effectively lead and manage the project, including the achievement of the vision and strategy, managing key relationships and ensuring compliance with all contractual matters related to the USAID cooperative agreement and other applicable laws and regulations.
The Finance Manager will ensure that PATH effectively meets the financial planning, monitoring, and reporting needs of USAID. S/he will advise the Project Director, project staff, partners and sub-recipients on USAID contract requirements and provide training on financial management, record keeping, operational systems and policies.
The Operations Officers will manage the project’s administration and be responsible for functions associated with property management including IT, equipment and transportation. They will supervise the administrative staff.
The Accountants will work closely with the finance team in managing the finances of the project. They will be responsible for day-to-day processing of transactions in compliance with USAID rules ensuring timely reporting of field activity costs for the satellite offices, while maintaining high standards of stewardship and accountability.
The Accounts Assistants will process day to day transactions in compliance with USAID rules and ensure timely financial processing and reporting of field activities costs.
The Grants Officer will oversee grant making to local organizations. S/he will design and oversee the grant
management systems of this project including subgratee compliance with grant rules and regulations.
November 16, 2010
Client Service Director Job Vacancy in Kenya
Client Service Director Job Vacancy in Kenya
Our client is a leading agency offering communication solution with specialization in, Brand Design & Strategy, Media Management, Event & Experiential Marketing, Audio Visual Production & Out-Of-Home Solutions within the East Africa region.
Client Service Director
Key Responsibilities
1. Provide strategic and marketing leadership
* Champion and lead the current portfolio of brands to ensure quality delivery of the clients branding initiatives.
* Engage clients with an integrated approach of brand building solutions and strategies.
* To lead client service team to achieve revenue targets for the business units.
* Ensure business profitability and growth for the agency
2. Build and grow client relationships
* Ensure proactive and response driven campaigns are executed flawlessly – on time, on budget and exceeding client expectations
* Understand clients' business and generate new ideas to enhance client performance.
* Work with clients and internal teams (client servicing, planning and creative’s) on brand strategy and feasible creative expressions of ideas
* Build trust, credibility, and client referrals.
* To maximize revenues from existing accounts and develop new ones.
3. Effectively manage team
* Develop, challenge, mentor, motivate, and retain dedicated client services teams
* To manage a client service team, ensuring an effective interface between operational areas of the business and integration with other units.
* Provide team leadership, foster teamwork and a constructive work environment.
Our client is a leading agency offering communication solution with specialization in, Brand Design & Strategy, Media Management, Event & Experiential Marketing, Audio Visual Production & Out-Of-Home Solutions within the East Africa region.
Client Service Director
Key Responsibilities
1. Provide strategic and marketing leadership
* Champion and lead the current portfolio of brands to ensure quality delivery of the clients branding initiatives.
* Engage clients with an integrated approach of brand building solutions and strategies.
* To lead client service team to achieve revenue targets for the business units.
* Ensure business profitability and growth for the agency
2. Build and grow client relationships
* Ensure proactive and response driven campaigns are executed flawlessly – on time, on budget and exceeding client expectations
* Understand clients' business and generate new ideas to enhance client performance.
* Work with clients and internal teams (client servicing, planning and creative’s) on brand strategy and feasible creative expressions of ideas
* Build trust, credibility, and client referrals.
* To maximize revenues from existing accounts and develop new ones.
3. Effectively manage team
* Develop, challenge, mentor, motivate, and retain dedicated client services teams
* To manage a client service team, ensuring an effective interface between operational areas of the business and integration with other units.
* Provide team leadership, foster teamwork and a constructive work environment.
October 15, 2010
Equity Bank Branch Managers, Relationship Managers and Dealers Job Vacancies
Equity Bank Branch Managers, Relationship Managers and Dealers Job Vacancies
Equity Bank is one of the leading banks in the region. The Bank’s purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.
With a strong footprint in Kenya, Uganda and Southern Sudan, Equity Bank is now home to more than 5.7 million customers, the largest customer base in the Eastern African Region. In line with the Bank’s expansion strategy, the Bank is seeking additional talent to serve in the roles outlined below:
1. Branch Managers - Business Growth and Development Managers
The Role
Reporting to the General Manager- Operations, the role holder will be in charge of the overall leadership of a branch.
He/she will be expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining relationships with customers as well as providing leadership to the branch staff.
Key Responsibilities
* Business growth and development for the branch
* Mobilize deposits to exceed branch targets
* Oversee growth of a high quality asset portfolio in the branch
* Ensure 100% compliance to the Bank’s policies and procedures
* Budget planning, control and evaluation for the branch
* Champion customer service provision at the branch level
* Promote the Bank’s corporate image at the branch level
* Build and develop a high performing team through embedding performance development and coaching
* Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
* Manage staff issues at the branch level
Candidate’s Profile and Qualifications
* Business related degree from a recognized University
* Over 5 years working experience in the banking sector and of which 2 years must have been as branch manager of a commercial bank.
* Holders of banking professional qualifications such as AKIB, ACIB will have an added advantage.
* 2 years working experience in credit / lending in banking sector.
Desired Knowledge, Skills and Ability
* Thorough knowledge and understanding of the banking industry
* Strong Sales/Marketing skills
* Good analytical skills
* Proven leadership skills
* Proven track record in leading and managing teams
* World class customer service skils
* Strong communication and negotiation skills
* Team player with excellent interpersonal skills
* Good knowledge of MS Office suite
2. Relationship Managers - Credit
The Role
Reporting to Business Growth and Development Manager, the role holder will be responsible for the daily coordination of the credit function at the branch level, ensuring high customer service standards are maintained and that loan applications are within acceptable risks to the Bank.
Key Responsibilities
* Growing high quality asset portfolio in the branch
* Review of the existing business facilities
* Management of portfolio by monitoring adherence to set conditions of sanction
* Ensuring 100% compliance to the Bank’s lending policy
* Ensuring that all securities/collateral are perfected, recorded and maintained
* Preparing, analyzing and submitting credit reports and prudential returns as required
* Chair the credit committee at the branch level
* Manage credit staff at branch level.
* Ensure excellent customer service
Candidate’s Qualifications and Experience
* Holder of University degree from a recognized University
* 5 years working experience in creditilending in banking sector and of which 2 years must have been at management level
* Holders of diploma in Credit management, ACIB, AKIB, CPA, or ACCAs will have an added advantage
Desired Knowledge, Skills and Ability
* Strong analytical skills to interpret and evaluate financial statements
* Good understanding of the Banking industry
* Proven leadership skills
* World class customer service skills
* Strong communication skills both written and verbal
* Team player with excellent interpersonal skills
* Working knowledge of financial spreadsheet applications
3. Dealer - Money Market & Fixed Income Unit
The Role
Reporting to the Head of Treasury, the successful candidate will engage in Money Market and Fixed Income trading with a view to managing a portfolio profitably through market operation.
Equity Bank is one of the leading banks in the region. The Bank’s purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.
With a strong footprint in Kenya, Uganda and Southern Sudan, Equity Bank is now home to more than 5.7 million customers, the largest customer base in the Eastern African Region. In line with the Bank’s expansion strategy, the Bank is seeking additional talent to serve in the roles outlined below:
1. Branch Managers - Business Growth and Development Managers
The Role
Reporting to the General Manager- Operations, the role holder will be in charge of the overall leadership of a branch.
He/she will be expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining relationships with customers as well as providing leadership to the branch staff.
Key Responsibilities
* Business growth and development for the branch
* Mobilize deposits to exceed branch targets
* Oversee growth of a high quality asset portfolio in the branch
* Ensure 100% compliance to the Bank’s policies and procedures
* Budget planning, control and evaluation for the branch
* Champion customer service provision at the branch level
* Promote the Bank’s corporate image at the branch level
* Build and develop a high performing team through embedding performance development and coaching
* Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
* Manage staff issues at the branch level
Candidate’s Profile and Qualifications
* Business related degree from a recognized University
* Over 5 years working experience in the banking sector and of which 2 years must have been as branch manager of a commercial bank.
* Holders of banking professional qualifications such as AKIB, ACIB will have an added advantage.
* 2 years working experience in credit / lending in banking sector.
Desired Knowledge, Skills and Ability
* Thorough knowledge and understanding of the banking industry
* Strong Sales/Marketing skills
* Good analytical skills
* Proven leadership skills
* Proven track record in leading and managing teams
* World class customer service skils
* Strong communication and negotiation skills
* Team player with excellent interpersonal skills
* Good knowledge of MS Office suite
2. Relationship Managers - Credit
The Role
Reporting to Business Growth and Development Manager, the role holder will be responsible for the daily coordination of the credit function at the branch level, ensuring high customer service standards are maintained and that loan applications are within acceptable risks to the Bank.
Key Responsibilities
* Growing high quality asset portfolio in the branch
* Review of the existing business facilities
* Management of portfolio by monitoring adherence to set conditions of sanction
* Ensuring 100% compliance to the Bank’s lending policy
* Ensuring that all securities/collateral are perfected, recorded and maintained
* Preparing, analyzing and submitting credit reports and prudential returns as required
* Chair the credit committee at the branch level
* Manage credit staff at branch level.
* Ensure excellent customer service
Candidate’s Qualifications and Experience
* Holder of University degree from a recognized University
* 5 years working experience in creditilending in banking sector and of which 2 years must have been at management level
* Holders of diploma in Credit management, ACIB, AKIB, CPA, or ACCAs will have an added advantage
Desired Knowledge, Skills and Ability
* Strong analytical skills to interpret and evaluate financial statements
* Good understanding of the Banking industry
* Proven leadership skills
* World class customer service skills
* Strong communication skills both written and verbal
* Team player with excellent interpersonal skills
* Working knowledge of financial spreadsheet applications
3. Dealer - Money Market & Fixed Income Unit
The Role
Reporting to the Head of Treasury, the successful candidate will engage in Money Market and Fixed Income trading with a view to managing a portfolio profitably through market operation.
October 13, 2010
Toyota East Africa Jobs: Service Manager and Service Reception Manager Vacancies
Toyota East Africa Jobs: Service Manager and Service Reception Manager Vacancies
Position: Service Manager
Reporting to: General Manager Nairobi Toyota
Department: Service
Location: Nairobi
Reference No: Service/10/01
Job Overview
To ensure effective and efficient service management through developing, implementing and monitoring technical processes and systems that promotes profitable business performance.
Key Responsibilities
- Prepare annual budgets and forecasts accurately, monitor and report on achievement in addition to developing and implementing action plans to manage variances
- Ensure that the service products are competitively priced in a way that promotes business profitability.
- Regularly monitor and review Service processes to promote efficiency and increase customer satisfaction.
- Responsible for planning and ensuring availability of sufficient man power capacity to handle all the key areas within the workshop job flow process for optimal productivity.
- Ensure customer satisfaction by effectively following up on customer complaints and ensure timely resolution
- Build fruitful relationships with customers and ensure that complaints are resolved in an efficient and timely manner
- Oversee and approve all departmental process and functions and ensure adherence to laid down standards and guidelines
- Develop and facilitate the implementation of effective strategies that promote customer acquisition and retention
- Motivate and provide leadership to the service team.
- Responsible for overall team development
Education Background & Experience:
- The candidate should have a BSC Degree in Engineering.
- In addition he/she should posses a postgraduate qualification in a Business related field and a minimum of 8 years experience in a similar role in the automotive industry, 3 of which must be at managerial level.
Required Competencies:
- The candidate must be able lead a team and have budgeting and financial control skills.
- We are looking for someone who is customer focused with the ability to build relationships across all levels and has excellent communication skills.
Position: Service Reception Manager, Nairobi Toyota
Reporting to: NT Service Manager
Department: Service
Location: Nairobi
Reference No: Service/10/02
Position: Service Manager
Reporting to: General Manager Nairobi Toyota
Department: Service
Location: Nairobi
Reference No: Service/10/01
Job Overview
To ensure effective and efficient service management through developing, implementing and monitoring technical processes and systems that promotes profitable business performance.
Key Responsibilities
- Prepare annual budgets and forecasts accurately, monitor and report on achievement in addition to developing and implementing action plans to manage variances
- Ensure that the service products are competitively priced in a way that promotes business profitability.
- Regularly monitor and review Service processes to promote efficiency and increase customer satisfaction.
- Responsible for planning and ensuring availability of sufficient man power capacity to handle all the key areas within the workshop job flow process for optimal productivity.
- Ensure customer satisfaction by effectively following up on customer complaints and ensure timely resolution
- Build fruitful relationships with customers and ensure that complaints are resolved in an efficient and timely manner
- Oversee and approve all departmental process and functions and ensure adherence to laid down standards and guidelines
- Develop and facilitate the implementation of effective strategies that promote customer acquisition and retention
- Motivate and provide leadership to the service team.
- Responsible for overall team development
Education Background & Experience:
- The candidate should have a BSC Degree in Engineering.
- In addition he/she should posses a postgraduate qualification in a Business related field and a minimum of 8 years experience in a similar role in the automotive industry, 3 of which must be at managerial level.
Required Competencies:
- The candidate must be able lead a team and have budgeting and financial control skills.
- We are looking for someone who is customer focused with the ability to build relationships across all levels and has excellent communication skills.
Position: Service Reception Manager, Nairobi Toyota
Reporting to: NT Service Manager
Department: Service
Location: Nairobi
Reference No: Service/10/02
October 6, 2010
Customer Service Trainer Kenyan Jobs
Customer Service Trainer Kenyan Jobs
Position Title: Customer Service Trainer (several positions)
Reports to: Practice Head – Customer Service
Duty Station: Nairobi, Kenya
Basic Purpose:
To impart knowledge on products, processes & systems and skill the role holders on The Company’s
ways of working and thus enabling them to achieve defined business metrics.
Principle Accountabilities:
Timely sign off of the training calendar.
•Ensure that the training is delivered on time with the minimum defined
number of people.
•Conducting the steering council meeting with the client representative as per the defined calendar
•Responsible for effective communication with business. Should act as a
bridge to bring the market realities to business and translate the business
strategies at the ground level for implementation.
•Complying with the processes defined and ensuring that the reports like
Post Training Reports (PTR), attendance sheets, Impact stories are filled
and submitted on time.
•Ensuring that the maximum number of role holders is covered for training
and thus the training benefit is optimized.
Knowledge and skill enhancement of the CS personnel so that they are more competent to meet the defined business metrics
•Effective training delivery as per the defined Training Man-days target.
•Evaluating the extent of knowledge enhancement by conducting Job
Knowledge Quiz’s
•Impacting productivity of CS personnel by enhancing their Customer Service skills
Customization of Content as per the business and people requirement of the Opco operating in.
•Understand and study the business challenges and the market reality of
the region operating in.
•Update one’s knowledge on country’s laws and regulations so as to customize content accordingly which helps the CS staff to sell products and resolve customer queries while complying with the local laws.
• Get an in-depth understanding of the training requirements of the CS staff so as to modify the content accordingly.
Major Challenges:
The challenges faced by this role holder would be to understand and adapt to the changing needs of the
business in the region one operates in. The holder would have to be constantly updated on the various
products and schemes from the competition and the company and thus update the content accordingly.
Essential Skills & Knowledge: Education
The ideal candidate should be in possession of a Graduate or Post Graduate qualification from a
recognized university
Relevant Experience:
Have a minimum of 5-7 years CS experience, at least 2 of which should preferably be in the telecom sector
Personal Characteristics & Behaviors:
•Strong Communication Skills – Both written and spoken
•Knowledge of local language
•People’s person who has the ability to create bonds easily and quickly
•Good Presentation Skills
•Subject matter knowledge
•Ability to engage and build relations with multiple stakeholders, including trainees,
•Managers and others
•Expert in MS- Office
•Should be able to present himself as a mentor whom can be looked upto for guidance and knowledge
APPLICATION PROCESS
Interested candidates are requested to submit their applications on e-mail, together with the latest copy
of CV, day time telephone number and details of their current remuneration to: recruit@idp-ea.com so as
to be received on or before Friday 15th October 2010. The interview process will commence immediately CVs are received.
Only candidates who meet the minimum requirements will be contacted.
To View this and other opportunities or upload your CV, visit our website on http://www.idp-ea.com/featured-jobs/ Member of the DCDM/BDO Organization
Position Title: Customer Service Trainer (several positions)
Reports to: Practice Head – Customer Service
Duty Station: Nairobi, Kenya
Basic Purpose:
To impart knowledge on products, processes & systems and skill the role holders on The Company’s
ways of working and thus enabling them to achieve defined business metrics.
Principle Accountabilities:
Timely sign off of the training calendar.
•Ensure that the training is delivered on time with the minimum defined
number of people.
•Conducting the steering council meeting with the client representative as per the defined calendar
•Responsible for effective communication with business. Should act as a
bridge to bring the market realities to business and translate the business
strategies at the ground level for implementation.
•Complying with the processes defined and ensuring that the reports like
Post Training Reports (PTR), attendance sheets, Impact stories are filled
and submitted on time.
•Ensuring that the maximum number of role holders is covered for training
and thus the training benefit is optimized.
Knowledge and skill enhancement of the CS personnel so that they are more competent to meet the defined business metrics
•Effective training delivery as per the defined Training Man-days target.
•Evaluating the extent of knowledge enhancement by conducting Job
Knowledge Quiz’s
•Impacting productivity of CS personnel by enhancing their Customer Service skills
Customization of Content as per the business and people requirement of the Opco operating in.
•Understand and study the business challenges and the market reality of
the region operating in.
•Update one’s knowledge on country’s laws and regulations so as to customize content accordingly which helps the CS staff to sell products and resolve customer queries while complying with the local laws.
• Get an in-depth understanding of the training requirements of the CS staff so as to modify the content accordingly.
Major Challenges:
The challenges faced by this role holder would be to understand and adapt to the changing needs of the
business in the region one operates in. The holder would have to be constantly updated on the various
products and schemes from the competition and the company and thus update the content accordingly.
Essential Skills & Knowledge: Education
The ideal candidate should be in possession of a Graduate or Post Graduate qualification from a
recognized university
Relevant Experience:
Have a minimum of 5-7 years CS experience, at least 2 of which should preferably be in the telecom sector
Personal Characteristics & Behaviors:
•Strong Communication Skills – Both written and spoken
•Knowledge of local language
•People’s person who has the ability to create bonds easily and quickly
•Good Presentation Skills
•Subject matter knowledge
•Ability to engage and build relations with multiple stakeholders, including trainees,
•Managers and others
•Expert in MS- Office
•Should be able to present himself as a mentor whom can be looked upto for guidance and knowledge
APPLICATION PROCESS
Interested candidates are requested to submit their applications on e-mail, together with the latest copy
of CV, day time telephone number and details of their current remuneration to: recruit@idp-ea.com so as
to be received on or before Friday 15th October 2010. The interview process will commence immediately CVs are received.
Only candidates who meet the minimum requirements will be contacted.
To View this and other opportunities or upload your CV, visit our website on http://www.idp-ea.com/featured-jobs/ Member of the DCDM/BDO Organization
October 5, 2010
Customer Service Representatives (CSR) Jobs in Kenya
Customer Service Representatives (CSR) Jobs in Kenya
Role: Customer Service Representative (CSR)
Do you have experience in client support, maybe hospitality?
Are you a professional person interested in an awesome full time job opportunity?
Then you might be a great addition to our client’s team!
Summary:
A very reputable corporate company is looking for Customer Service Representatives to join the team. Successful candidates will render a variety of services to our client’s customers through application of knowledge of the organization, its services and products.
Perfect candidates will pride themselves on their professionalism, should be outgoing, personable, and a good conversationalist. Past positions should involve working with people; areas could include retail, restaurant staff, and hotel hospitality.
Description:
· Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
· Serves as liaison between the customer and various departments.
· Solicits sales of new or additional services.
· Provides pricing and delivery information, processes orders, and prepares cash reports.
· Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
· Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.
Requirements:
· Multi-task oriented.
· Excellent communication skills and problem solving abilities.
· A Bachelors degree or college diploma with 1year work experience.
September 30, 2010
Office Assistant Nairobi Job
Office Assistant Nairobi Job
Office Assistant Jobs KenyaResponsibilities
* Dispatch and delivery of mails.
* Maintenance of cleanliness in the office.
* Receiving and Sorting of mails.
* Attending to customers queries.
* Maintaining proper filing system in the office.
* Attending to all visitors with humility and directing them appropriately.
* Customer care services
Requirements
* KCSE mean grade of C plain or its equivalent
* Certificate in Business Administration or Management.
* Competent knowledge of office secretarial work.
* Excellent communication and social skills
* Basic knowledge of MS Word, Excel and Email application.
Remuneration: Negotiable
How to Apply
All applicants should send their resumes and cover letters quoting the exact job position to the HR Manager on jobs@cbiafrica.com
Deadline is by: 7th October
September 23, 2010
Jobs Opportunity Kenya: Aga Khan Academy Jobs In Mombasa
Jobs Opportunity Kenya: Aga Khan Academy Jobs In Mombasa
The Aga Khan Academy, Mombasa, is the first school in a planned network of residential schools dedicated to expanding access to education of an international standard of excellence.The campus is located on a beautiful 7.4 ha site overlooking the Indian Ocean in Mombasa. Upon completion of the residential facilities, which are currently under construction, the Campus will consist of over 30,000 square meters of high quality academic, athletic, dining, residential, and administrative and services buildings in addition to extensive sports’ fields and hard and soft landscaped areas.
The Academy wil eventually house and serve over 1,000 students, faculty and staff.
We invite applications for the following new positions at the Academy:
Facilities Manager
As a maintenance professional your ability to motivate, lead and develop your team will ensure your objectives around continuous improvement, customer service, review of plant equipment & systems, Health & Safety procedures, environmental policies and maintenance best practice are achieved.
With a relevant trade qualification (eg electrical, plumbing, refrigeration, mechanical) and a minimum of 7 years maintenance experience within a multi-purpose facility environment, you’ll be well placed to understand The Academy.
Your previous exposure to mechanical, electrical maintenance and quality control will mean you’ll hit the ground running, and have the ability to solve complex problems at the root cause.
Human Resources Coordinator
If you are a dynamic, ambitious individual currently in your first HR role or have some HR responsibilities and you’re ready for the next step, we can offer you a challenging, stimulating and varied HR Coordinator role in our growing and complex organisation.
You will support the Head, Principals and Administration team, across all aspects of HR with specific emphasis on recruitment, policy and process, employment relations, performance management, job evaluation, and reporting.
As an all-round administrator, you wil be providing crucial first tier HR coordination, support and advice.
Executive Chef
We are searching for a passionate, exacting individual to lead our kitchen team.
You will be required to recruit, train, schedule and lead a high quality team who enjoy serving young people and embrace the larger educational mission of the Academy and the corresponding standard of excellence.
Although we are fully functional in a temporary facility, a new ‘state of the art’ kitchen and food hall will be completed at the end of this year, and the ‘set up’ will be an executive chefs dream first job.
We will be looking for you to successfully manage costs; develop and implement exciting menus, ensure compliance with all health and safety requirements, employment law and the Academy Code of Conduct.
This is a key role and a management position.
Librarian
Help others learn about the world around them Become part of the team who send people’s minds on exciting journeys as they explore the world of books, internet and more at the Aga Khan Academy library.
With your library qualifications behind you and a few years experience in a school, this is a chance to work with other committed professionals to support the learning of students in the International Baccalaureate Programme, their teachers and our community outreach programme.
Additionally you will provide library desk assistance to our customers on a rostered basis.
This is a key position as we look to move further ahead in our inquiry-based curriculum.
For all positions we offer an excellent package including competitive salary, professional development opportunities, medical insurance and inclusion in the school pension scheme. We look forward to hearing from you with a resume of your skills and experience.
Interested candidates need to forward a letter of application, detailed curriculum vitae, with at least 3 suitable referees & copies of all relevant qualifications and testimonials and daytime telephone contact before closing date of 1 October 2010 to:
The Human Resource Department,
The Aga Khan Academy, Mombasa,
Mbuyuni Road, Kizingo, Mombasa,
P O Box 90066 80100;
email: recruiting@akam.ac.ke
(clearly specifying the position being applied for in the subject line)
September 19, 2010
Job: Vacancy for Sales Agent, Horizon Contact Centers
Job: Vacancy for Sales Agent, Horizon Contact Centers
The Outbound Sales Agent’s role will include calling previous or existing customers and selling them the various products by establishing relationships and building a great rapport and finally getting that sale.You will be in a target driven environment and up selling to customers.
Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.
Education and Experience
* Tertiary Education (Bachelors degree/College Diploma)
* 1-2 years work experience in Sales environment
* Candidate must be willing to work shifts (including night shift) and on public holidays
* Computer literate and Proficiency in MS office
* Experience in Outbound Sales to the USA is an added advantage.
Key competencies and Attributes
* Team player
* Passionate
* Self Motivated
* Good listener
* Results driven
* Friendly & professional telephone manner
* Excellent objection handling skills
* Excellent interpersonal & communication skills
* A positive, professional and flexible attitude to work
* Excellent command of the English language, with neutral accent
To apply for this position please log onto our www.horizoncontactcenters.com
Subscribe to:
Posts (Atom)