Jobs Opportunity Kenya : ICT Jobs Kenya, Head of Technical

Jobs Opportunity Kenya : ICT Jobs Kenya, Head of Technical

Job Title: Head of Technical Department:Technical Reports to: Executive Director


JOB PURPOSE 
Responsible for ensuring the highest level of productivity throughout the Technical Department. To be a role model and leader – able to solve problems, make informed decisions and manage personnel wisely in order to achieve maximum results and Project completed on time. * Planning and execution of technical projects covering IP PABXs, Structured cabling, Security solutions, Networking and Fibre optics. * Offering technical consultancy to the enterprise department in relation to projects being prospected for. * Quality assurance management.

JOB DIMENSIONS
Management of the escalated technical issues. * Planning the implementation of technical projects – this entails preparation of implementation schedules and resource allocation and coordination of project teams * Supervision of projects to ensure compliance with implementation schedule. * Conducting IMR surveys with the aim of generation of BQs or preparation of proposals for prospective clients. * Quality assurance management through site visits and installation monitoring to ensure compliance with standards. * Carrying out technical installations.

KEY RESULT AREAS 1. TECHNICAL MANAGEMENT
Ensuring that all escalated technical issues are well managed through coupling of resources or even further escalation. * Customer Care – Ensuring all reported incidents and requests are attended to within Technical SLA stipulations * Documentation: Ensure that all the Technical staff CSRs and timesheets are documented accordingly. * Ensure that Finance department is duly informed of the charges to be invoiced to clients based on the CSR reports.

PROJECT DESIGN, PLANNING AND IMPLEMENTATION

Project Design: Ensure that projects are viably designed and all required materials are captured in the relevant BQs. * Project Implementations: Ensure that projects implementations are carried out as planned * Liaising with Enterprise department on technical presales issues as per the Technical SLA.


KEY DECISIONS
Technical Resource allocations * Technical Labour costing in projects


KEY PERFORMANCE INDICATORS (KPIs)
Technical escalations judiciously resolved. * Customer care – Response to user support related issue as per Technical SLA. * Projects are properly planned and resources appropriately allocated. * Enterprise Department is duly supported as per the Technical SLA. * Installations are managed to ensure quality workmanship and adherence to appropriate standards.


KEY RELATIONSHIPS
Internal – Enterprise Department * External – Clients


QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Expertise Minimum requirement Academic qualification/s Bachelor’s Degree in Electrical and Electronics Engineering, Relevant professional qualification CCNA, CCNP, PMP (Project Management Professional), Diploma in Project Management Skills * SME solutions design * Knowledge of installation and configuration routers switches, routers and firewalls * Designing and installation of LAN, WLAN and WAN solutions * Designing and Implementation of VOIP solutions. * Designing and installation of telecommunication systems including structured cabling, Telecommunication equipment * Programming, installing and Maintaining PABXs (Alcatel, Panasonic, Siemens, Cisco, * Network audits : Power measurements, Voltage Standing Wave Ratios, Antenna * Fibre optics expertise * Design and installation of Security solutions (CCTV, Access Control, Alarms, etc. ) * Installation of UPS and Switch gears Relevant experience 3 years experience in corporate client Network infrastructure and Equipment installation and support. 2 years experience in project management. Specialised software Microsoft Project, Microsoft Visio, AUTOCAD


COMPETENCIES & PERSONAL ATTRIBUTES
Negotiation and interpersonal skills * Presentation/training skills * Report writing and analysis skills * Proposal writing skills * Leadership and Motivational skills * Project Management skills * Service Desk and Service Level Agreements Management. * Customer Service skills and competences

If you meet the above qualifications kindly forward your application letter and CV jobsfmc@yahoo.com and a copy to frankmconsult@yahoo.com .

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