Description:
Swissport has been operating in Kenya since 1997 with great success, and currently serves 20 airline customers, handling nearly 4,000 flights a year.
Swissport believes in quality customer orientation that delivers top-class service on all levels.
Every employee is expected to “live our corporate values”: after all, the culture of any company will be evident in its employees’ attitude to their customers.
Our three main cornerstones are:
People:
We show respect towards people and their values by working with enthusiasm and enjoyment. We do not compromise on safety.
Professionalism:
We are pioneers and want to creatively explore new options. We focus on achieving sustainable results.
Partnership:
We strive to exceed the expectations of our customer and keep the promises we make. We deliver excellent service: at any time, at any place.
We are currently seeking applications from suitably qualified candidates for the position of Manager, Airport Operations. Interested candidates should have the following qualifications:
Scope of Duties and Responsibilities
I. Financial & Commercial Perspective
Contribute to establishing the annual budget and monitor expenditures
Ensure that personnel and equipment are planned and deployed in the most cost effective manner
Actively explore potential cost savings and/or new business potential
II.Customer & Stakeholder Perspective
Establish and maintain close relationships with representatives of customer airlines and with the relevant Airport Authorities
Represent the company in meetings with representatives of customer airlines and with the relevant Airport Authorities
Ensure that Swissport’s core values are communicated to all departmental staff thus ensuring that we strive to exceed the expectations of our customers and deliver excellent service
III. Internal Business Processes
Ensure that operational procedures are established, implemented and maintained
Ensure that operational processes are carried out in accordance with contractual agreement with customer airlines
Enforce personnel policies
Determine Key Performance Indicators for all operational departments and ensure these are met
Set and maintain quality standards (incl ISO 9001)
Organizational Leadership, Learning & Development
Provide direction, guidance, coaching and leadership to the respective heads of operational departments and the Duty Managers Operations
Develop managerial skills of direct reports and their supervisory staff
Develop & implement a succession management system for each department.
Ensure the fostering of good industrial relations
Take part in meetings with the Labour Union, such as CBA negotiations
V.Corporate Governance & Risk Management
Develop and maintain a proper reporting system of operational results to the Chief Executive Officer
Strictly adhere to reporting systems of operational results to Swissport International.
Ensure strict compliance with all international and local government/statutory requirements regarding aviation and airport operations
KPA’s (Key Performance Areas)
People management
Managing operational costs
Providing technical expertise
Organizing, (such as planning work allocation and analyzing the manpower requirements).
Monitoring work processes
Dealing with customers/clients
Measuring and reporting operational performance
Key Competencies
Effective Leadership – Foster the development of members of his or her team, providing feedback, support, encouragement and coaching
Customer focus – Unceasing care in looking after the interests of external and internal customers to ensure that their wants, needs and expectations are met or exceeded.
Results Orientation – Set and meet challenging goals, create own measure of excellence and constantly seek ways of improving performance.
Strategic Orientation – Take a long-term and visionary view of the direction to be followed in the future.
Business Acumen – The understanding of key business drivers for performance and use of sound business practices. The ability to use sound commercial principles in all areas of responsibility.
Quality Focus – Focus on delivering quality and continuous improvement
Creativity – Originate new practices, concepts and ideas
Job Specification
Education: University Degree Experience: 3 years in a relevant managerial position
Professional: Business Management / Logistics Management
Closing Date: March 20, 2011
Applications together with the relevant certificates should be forwarded to:
The Human Resource Manager,
Swissport Kenya/Airside Limited,
P.O. Box 19177 – 00501 NAIROBI
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