Job Description
A leading Development Finance Institution is seeking applications from qualified, experienced and suitable candidates for the following post:
Job Details
Key Responsibilities
Reporting to the Principal Business Development Officer, the Officer’s duties and responsibilities will include:
* Manage and implement a customer relationship strategy
* Conduct periodic market research to identify market trends
* Manage the corporate brand and ensure the brand promise is delivered to the customers efficiently and effectively
* Market products to target customers
* Conduct periodic customer satisfaction surveys
* Manage customer complaints to ensure customer satisfaction
* Support implementation of all customer service initiatives
Job Requirements
* A degree in a business related field
* Post Graduate Diploma in Marketing will be an added advantage
* Minimum of 5 years working experience in Customer/Account Relationship
* Experience in a financial institution will be an added advantage.
Interested and suitably qualified candidates should send their applications, accompanied by detailed Curriculum Vitae including three referees and daytime telephone contact, copies of academic and professional certificates and testimonials, to reach the undersigned on or before 18th February 2011.
Human Resource & Administration Manager
P.O. Box 45519-00100 GPO
Nairobi
The Financial Institution is an equal opportunity employer.
Note that only shortlisted candidates will be contacted.
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