Jobs in Kenya

September 17, 2010

Jobs Opportunity Kenya : Helpdesk Co-ordinator Job. Diploma In IT Only

Jobs Opportunity Kenya : Helpdesk Co-ordinator Job. Diploma In IT Only

1. JOB IDENTIFICATION
Job Title: HELP DESK COORDINATOR
Department: TECHNICAL
Reports to: Technical Manager

2. JOB PURPOSE
The Helpdesk co-ordinator is responsible for ensuring that all reported support calls both internal and external customer or users are recorded in the helpdesk system and routed accordingly to the relevant support specialist (Engineer, Technician or IT support)..The Helpdesk co-ordinator follows up with the customers/users and the support specialists to ensure that the issues reported are fully resolved and relevant documentation signed and filed accordingly. The Helpdesk co-ordinator also performs IT and EAD support related duties.

3. JOB DIMENSIONS
* Customer Care: Ensures through coordination of relevant resources that all reported customer/user calls and requests are completed to customer satisfaction and as per applicable contractual agreement.
* IT Systems support: Deployment, support and maintenance of all business and infrastructure systems in the organization.

4. KEY RESULT AREAS
HELPDESK MANAGEMENT

* Accept requests for assistance or problem reports from users,
* Obtain necessary information from users to adequately describe the request or problem report,
* Enter information into the problem tracking system,
* Directly respond to the request or problem if within own areas of expertise,
* Complete information on problem reports that were solved personally and close report in problem tracking system,
* Direct the request or problem to the most appropriate support area (e.g. specialist, support organization),
* Liaison with customer/user to ensure that requests or problem reports have been satisfactorily handled.

SYSTEMS SUPPORT
* EAD support: Ensure timely support of the EAD system and EAD customers.
* Documentation: Ensure that the support knowledgebase is progressively built in liaison with relevant support specialist.
* User support: IT support for users on business applications, communication and infrastructure systems.

5. KEY DECISIONS
* Handle or escalate cases of customer dissatisfaction as per escalation policy.
* Coordination of resources as per set prioritization policy
* Tasks allocation dependant on support specialist speciality.

6. KEY PERFORMANCE INDICATORS (KPIs)
* Helpdesk Management – Ensure reported incidents are keyed into the Helpdesk system ,escalated accordingly
* Resource Management – Ensure resources are managed efficiently to maximize profitability for the organization.
* Documentation – Ensure proper documentation CSR documents and
* Project Management discipline – Ensure all project documentation is filed accordingly.
* Systems uptime – Ensure systems availability as per IT Policy.
* EAD Customer Support: Ensure that EAD customers are served accordingly as per relevant agreements.
* Data Backup: Ensure data backup takes place as per set policy and schedules.

7. KEY RELATIONSHIPS
* Internal – with all staff, the engineering manager, engineering logistics coordinator
* External – with customers, vendors, service providers

8. QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Expertise Minimum requirement
Academic qualification/s Diploma in IT ,Higher Diploma or Degree in IT preferable
Relevant professional qualification ITIL, PMP, MCSE,
Skills Helpdesk Management: Customer care skills, Helpdesk Management, Project Management, Resource planning and Management.
IT Systems Support: SQL Database administration, Windows server administration, Linux server administration, Cisco router administration, LAN and WAN infrastructure setup and support, Business Applications deployment and Support, Crystal Report Writing, , VoIP support deployment and support, PABX support, Financial Budgeting/Cost Management
Relevant experience 3 years in helpdesk management and IT support and administration
Specialised software Acacia Helpdesk system Syspro ERP, Citrix, Linux postfix mail server, Squid proxy & Firewall, EAD Pac Host/Soft,

9. COMPETENCIES & PERSONAL ATTRIBUTES
* Excellent people Skills, Business Savvy, High Integrity, Ability to perform under pressure,
Result oriented, High analytical skills , Good Leadership skills, Good oral and written communication skills, Good Customer care skills

If you meet the above qualifications kindly forward your application letter and CV jobsfmc@yahoo.com and a copy to frankmconsult@yahoo.com.

 

Jobs Opportunity Kenya : Documentary Crew Jobs For A Charity Funded Documentary

Jobs Opportunity Kenya : Documentary Crew Jobs For A Charity Funded Documentary

We invite applicants who are performance driven and possess excellent transferable skills, demonstrable track records of achievement in past roles not necessarily in this field but who have a passionate desire to bring to life a great documentary on the environment in Kenya. The base location will be Nairobi Kenya, but the shots will be taken across the whole nation in a span of 4 months starting from 1st December. We are therefore are looking for:

Casting Director
Works closely with the director to cast the film. Specific duties will include:
• Assist in the organization and administration of casting calls and auditions
• Assist in the recruitment and hiring of cast

Unit Production Manager
The UPM, under the supervision of the Exec Producer, coordinates, facilitates, and oversees the preparation of the production unit, including: all off-set logistics, day to day production decisions, locations, budget schedules and personnel. Specific duties will include:
• Prepare script breakdown and preliminary shooting schedule with the 1st AD
• Prepare and coordinate the budget
• Oversee search and survey of all locations and the completion of business arrangements for the same
• Assist in the preparation of the production with a mind towards efficiency collaboration
• Supervise completion of the production report for each day’s work, showing work covered and the status of the production, and arrange for distribution of that report to proper channels
• Coordinate arrangements for the transportation and housing of cast, crew, and staff
• Oversee the securing of releases and negotiations for locations and personnel
• Maintain a liaison with the local authorities regarding locations and the operation of the company

1st Assistant Director
During preproduction the 1st AD works in conjunction with the UPM in organizing the crew, securing equipment, script break down, stripboard (production board) prep, and shooting schedule. During production he/she assists the director with respect to on-set production details, coordinates and supervises crew and cast activities and facilitates an organized flow of production activity. Specific duties will include:
• Prepare script breakdown and preliminary shooting schedule with the UPM
• Aid in location business, as delegated by the UPM
• Check weather reports
• Prepare day-out-of-day schedules for talent employment and determine the cast and crew calls
• Supervise the preparation of the call sheet for cast and crew
• Direct background action and supervise crowd control
• Supervise the functioning of the shooting set and crew

2nd Assistant Director
The 2nd AD is the chief assistant to the 1st AD in conducting the business of the set or the location site. Specific duties will include:
• Prepare the call sheet, in conjunction with the 1st AD
• Prepare the daily production report, in conjunction with the UPM
• Distribute scripts, sides, changes, and call sheets to cast and crew
• Communicate advance scheduling to cast and crew
• Aid in location managing as required by the UPM, 1st AD, or Location Manager
• Facilitate transportation of equipment and personnel, under the supervision of the UPM
• Schedule food, lodging, and other facilities
• Supervise set and location wrap
• Maintain liaison between UPM and 1st AD
• Assist in the direction of background action and the supervision of crowd control

Script Supervisor
The script supervisor maintains a daily log of the shots covered and their relation to the script during the course of a production, acts as chief continuity person, and acts as an on-set liaison to the post-production staff. Specific duties will include:
• Maintain of log of all shots, including the following information: shot number(s) as seen on script, actual slated shot number(s), comments by director or DP, continuity information including digital stills references, tape/reel#, camera settings, date, time, production statistics, etc.
• Act as continuity person on set
• Daily cross-referencing with continuity stills photographer to ensure accessibility of continuity stills during production
• Maintain liaison with 2nd AD, provide information for daily production reports
• Provide editor, other postproduction staff with log of footage

Key Production Assistant
The key PA is the chief on-set/on-location assistant of the 1st AD in terms of set operations. Specific duties will include:
• Management of walkie-talkies, traffic cones, and other production staff equipment
• Management of other production assistants
• Assist in the direction of background action and the supervision of crowd control
• Assist in set lock-downs
• Assist in the functioning of the shooting set and crew

Production Accountant
The production accountant works closely with the UPM to maintain the production’s budget. Specific duties will include:
• Preparation of the budget, in conjunction with UPM
• Maintenance of production accounts
• Facilitate release of expenditures
• Accounting for costs, filling out cost reports

Location Manager
The location manager works with the UPM and the 2nd AD to manage the discovery and securing of locations. The locations manager maintains a liaison between the production and the local authorities, and obtains the necessary clearance and release for use of locations.

Publicist
Working closely with the executive producer, director, art director, and publicity designer, the publicist works to publicize and promote the film during all phases of production. Specific duties will include:
• Securing permission for and supervising placement of posters, flyers, and other promo ads
• Supervising the generation and distribution of press releases
• Maintaining a liaison with the press
• Assisting in fundraising activities

Art Director
Working under the supervision of the director and in coordination with the production designer, the art director develops, coordinates, facilitates, and oversees the overall design of the production. The art director acts as a supervisor to the makeup, hair, and wardrobe departments, and as a consultant to the camera, production design, special effects, and compositing departments. Specific duties will include:
• Early development of attitude boards for characters, locations, scenes, etc.
• Coordinate the work of the costume designer, production designer, and compositors with the DP and the director.
• Supervise the work of the publicity designer
• Supervise the creation of title sequences and credits

Production Designer
Working under the supervision of the director and in coordination with the art director, the production designer develops, coordinates, facilitates, and oversees the design of the sets, whether on stage or practical locations. The production designer supervises the work of the construction crew, set decorating crew, and property department in conjunction with the director and DP. Specific duties will include:
• Participation in location scouting recces
• Design of sets
• Supervision of set construction and dressing
• Coordination, via the art director, with the make up, wardrobe, camera, property, and compositing departments

Publicity Designer
Working under the supervision of the director and in coordination with the art director and the publicist, the publicity designer develops, coordinates, facilitates, and oversees the design of publicity materials including posters, promo shots, and the website. Specific duties will include:
• Design and implementation of production website
• Design of posters and other promotional materials
• Design of Electronic Press Kit materials
• Design of DVD

Key Makeup Person
The key makeup person applies and maintains the cast’s makeup. Specific duties will include:
• Applying makeup to cast members
• Maintaining actor’s makeup during shooting, in coordination with the script supervisor and the continuity stills photographer

Key Hairdresser
The key hairdresser dresses and maintains the cast’s hair. Specific duties will include:
• Dressing cast members hair
• Maintaining actor’s hair during shooting, in coordination with the script supervisor and the continuity stills photographer

Costumer Designer
The costume designer works under the supervision of the director and the art director to design, obtain, assemble, and maintain the costumes for a production. Specific duties will include:
• The development of costuming concepts and design of costumes
• Coordination with the art director, production designer, and DP
• The obtaining of all costume components
• The final assembly of all costumes
• The maintenance of all costumes

Set Costumer
The set costumer works as an assistant to the costume designer, helping to assemble and maintain the costumes, and also managing and facilitating the use of the costumes during production. Specific duties will include:
• Assist the costume design in design, obtaining, and assembly of costumes
• Organization, maintenance, and management of costumes
• Helping the actors change

Property Manager
The property manager works in coordination with the art director, production designer, and DP to gather, maintain, and manage all the props for a production. Specific duties will include:
• Seeking and obtaining props
• Maintenance and management of props

Set Decorator
The set decorator works closely with the art director, production designer, construction foreman, and DP to dress and decorate the sets. Specific duties will include:
• Painting, draping, arranging props
• Small-scale landscaping

Director of Photography
The DP, or cinematographer, is the camera and lighting supervisor on the production. Besides overseeing the work of the camera crew, the DP is also assisted by the grips and electricians in preparing the technical aspects of recording an image on film or CCD. Specific duties will include:
• Operation of cameras
• Coordination of lighting, angle, motion control, media, settings, etc.

Camera Operator
The camera operator assists the DP in camera operation. Specific duties will include:
• Operation of cameras
• Focus marking & pulling
• Maintenance and management of camera equipment

Jobs Opportunity Kenya : ICT Jobs Kenya, Head of Technical

Jobs Opportunity Kenya : ICT Jobs Kenya, Head of Technical

Job Title: Head of Technical Department:Technical Reports to: Executive Director


JOB PURPOSE 
Responsible for ensuring the highest level of productivity throughout the Technical Department. To be a role model and leader – able to solve problems, make informed decisions and manage personnel wisely in order to achieve maximum results and Project completed on time. * Planning and execution of technical projects covering IP PABXs, Structured cabling, Security solutions, Networking and Fibre optics. * Offering technical consultancy to the enterprise department in relation to projects being prospected for. * Quality assurance management.

JOB DIMENSIONS
Management of the escalated technical issues. * Planning the implementation of technical projects – this entails preparation of implementation schedules and resource allocation and coordination of project teams * Supervision of projects to ensure compliance with implementation schedule. * Conducting IMR surveys with the aim of generation of BQs or preparation of proposals for prospective clients. * Quality assurance management through site visits and installation monitoring to ensure compliance with standards. * Carrying out technical installations.

KEY RESULT AREAS 1. TECHNICAL MANAGEMENT
Ensuring that all escalated technical issues are well managed through coupling of resources or even further escalation. * Customer Care – Ensuring all reported incidents and requests are attended to within Technical SLA stipulations * Documentation: Ensure that all the Technical staff CSRs and timesheets are documented accordingly. * Ensure that Finance department is duly informed of the charges to be invoiced to clients based on the CSR reports.

PROJECT DESIGN, PLANNING AND IMPLEMENTATION
Project Design: Ensure that projects are viably designed and all required materials are captured in the relevant BQs. * Project Implementations: Ensure that projects implementations are carried out as planned * Liaising with Enterprise department on technical presales issues as per the Technical SLA.


KEY DECISIONS
Technical Resource allocations * Technical Labour costing in projects


KEY PERFORMANCE INDICATORS (KPIs)
Technical escalations judiciously resolved. * Customer care – Response to user support related issue as per Technical SLA. * Projects are properly planned and resources appropriately allocated. * Enterprise Department is duly supported as per the Technical SLA. * Installations are managed to ensure quality workmanship and adherence to appropriate standards.


KEY RELATIONSHIPS
Internal – Enterprise Department * External – Clients


QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Expertise Minimum requirement Academic qualification/s Bachelor’s Degree in Electrical and Electronics Engineering, Relevant professional qualification CCNA, CCNP, PMP (Project Management Professional), Diploma in Project Management Skills * SME solutions design * Knowledge of installation and configuration routers switches, routers and firewalls * Designing and installation of LAN, WLAN and WAN solutions * Designing and Implementation of VOIP solutions. * Designing and installation of telecommunication systems including structured cabling, Telecommunication equipment * Programming, installing and Maintaining PABXs (Alcatel, Panasonic, Siemens, Cisco, * Network audits : Power measurements, Voltage Standing Wave Ratios, Antenna * Fibre optics expertise * Design and installation of Security solutions (CCTV, Access Control, Alarms, etc. ) * Installation of UPS and Switch gears Relevant experience 3 years experience in corporate client Network infrastructure and Equipment installation and support. 2 years experience in project management. Specialised software Microsoft Project, Microsoft Visio, AUTOCAD


COMPETENCIES & PERSONAL ATTRIBUTES
Negotiation and interpersonal skills * Presentation/training skills * Report writing and analysis skills * Proposal writing skills * Leadership and Motivational skills * Project Management skills * Service Desk and Service Level Agreements Management. * Customer Service skills and competences

If you meet the above qualifications kindly forward your application letter and CV jobsfmc@yahoo.com and a copy to frankmconsult@yahoo.com .

Jobs Opportunity Kenya : Sales Jobs. 20,000 Gross + Allowance + Commissions

Jobs Opportunity Kenya : Sales Jobs. 20,000 Gross + Allowance + Commissions

Vacancy: Sales Executives
Salary Range : 20,000 Gross + Transport/Airtime Allowance + Commissions.
Vacancy Brief: Sales Executives for one of the leading Solar Companies in Kenya and within East Africa. The candidate will be self driven persons with drive to sell and maintain lasting relations with clients.

Qualifications:
1. Preferably men between 25 – 30 years of age.
2. A diploma in sales and marketing
3. Minimum 2 years experience preferably in sales and marketing.
4. Computer literate.
5. Excellent interpersonal skills.
6. Customer focused and result-oriented.
7. Outgoing individual with strong desire to sell.
8. Smart and presentable
9. Team player.

Kenital Solar Ltd
Nairobi
Cell; +254 733273459
TeL/Fax: +254 20 2715960, 2714551-4

stima@kenital.comwww.kenital.com

 

Jobs Opportunity Kenya : Supply Chain Director Job

Jobs Opportunity Kenya : Supply Chain Director Job

OUR CLIENT IS A LEADER IN THE PROVISION OF TELECOMMUNICATIONS SOLUTIONS IN KENYA. THE
COMPANY SEEKS TO RECRUIT DYNAMIC, SELF-DRIVEN INDIVIDUALS FOR THE POSITION OF SUPPLY
CHAIN DIRECTOR
Position Title:Supply Chain Director
Reports to:Managing Director

Basic Purpose:
Ensures the implementation and maintenance of Supply Chain policies and procedures
Directs and organizes all activities related to procurement, logistics, inventory and warehousing, Real
Estate and Facilities Management, to minimize total costs and maximize levels of quality and service
Responsible for maintaining relationships with external suppliers and for negotiating major contracts
Ensures compliance with and implementation of Group Supply Chain policies and processes
Coordinates key activities and major projects with general management and managers from other
departments
Directs the Supply chain Department department comprising of Procurement, warehouse and Logistics,
Real Estate and Facilities and Planning, Reporting and process sections
Responsible for resource allocation, including budget and staff for the Procurement department
Is the interface for Group’s International Supply Chain and that of the Kenya function, with a reporting
line to the Regional Supply Chain Manager

Main Responsibilities and Duties:
1.Contributes to the formulation of the OPCO strategy and ensures that all Supply Chain policies and
procedures are sound and drive the performance of the OPCO.
2.Ensures the implementation and maintenance of Supply Chain policies and procedures in the OPCO:
•Implements the procurement and logistic strategies to achieve target in cost reduction, growth,
organizational development, effective supplier base, etc.
•Manages Supply and Administration departments for efficient provision of services in cost effective
manner
•Ensures suppliers meet all of the Company’s standards/expectations in term of product quality/integrity,
regulatory standards, etc.
•Communicates and enforces procurement, supply/ logistics and Administration policies
3.Ensures proper and efficient communications between Supply Chainand the other departments:
•Ensures that cost and pricing information is maintained and communicated accurately and in a timely
manner
•Works with general management and managers from other teams, to provide effeicent Supply chain
support in all areas.
•Works with and supports management to ensure contracts and vendors are being managed in accordance
with company guidelines
•Acts as a central point of contact with respect to procurement, supply/logistics and administration issues
4. Organizes and manages the solicitation, negotiation, construction of procurement agreements as well as
market evaluation for goods and services that will assist the organization in achieving its revenue and
profit commitments.
5. Manages the Supply Chain department:
•Oversees activities of personnel (i.e., hires, coaches, appraises, rewards, motivates, disciplines,
recommends termination as necessary)
•Works through managers in setting standards, priorities, and schedules

Additional Duties and Responsibilities:
Assumes other special projects/assignments as directed by the MD
Essential Knowledge:
Excellent understanding of principle of contract law, the uniform commercial code and a complete understanding of standard corporate terms and conditions.
Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness.
Leads the development of highly advanced technologies, principles, theories and concepts.
Guides and transfers knowledge to his/her team.

Competencies:
•Business awareness
•Strong analytical skills and problem solving skills
•Excellent planning skills
•Excellent negotiating skills
•High personal standards and goal oriented
•Excellent interpersonal skills
•Excellent and effective communications skills, both orally and in writing
•Strong coaching skills

Qualifications:
•More than 10 years with University Degree in business or related field; out of which at least 7 years
leadership experience in a similar position required
•MCIPS desirable
•Proven ability to analyse complex business issues and identify, design and implement effective practical
recommendations
•IT literacy
•Able to operate in a performance driven organization
•Culturally aware and adept at working across multiple geographies
•Fluency in English

APPLICATION PROCESS
Interested candidates are requested to submit their applications on e-mail, together with the latest copy of CV,day time telephone number and details of their current remuneration to: recruit@idp-ea.com so as to be received on or before Monday 2oth September 2010.

To View this and other opportunities or upload your CV, visit our website on http://www.idp-ea.com/featured-jobs/ Member of the DCDM/BDO Organization

 

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